Support for our clients during Covid-19
We are committed to protecting you and your business during the rapidly accelerating coronavirus spread. This site is designed to give you current information about our business operations, and resources to help you manage the current situation. Stay safe and take good care of yourself and your loved ones.
We are only an email/ phone call/ chat message away if you have any concerns or questions. While our official support hours are 9am-5pm EST, our bankers will monitor urgent messages during extended hours. If you want to get in touch, you can find our details below:
Email: [email protected] or reach out to your banker
Chat: please log in to your mobile app or online banking to chat with our team
Managing your money
We are a digital-first bank and all our features and services are still accessible to you.
Bank online: Check balances, make payments, manage users from your computer or mobile device
Deposit checks by phone: Just snap a picture of the front and back to deposit endorsed checks with the Grasshopper Bank app. If you have checks larger than $25,000 please let us know in advance so we can support you.
Beware of scams
Look out for suspicious email and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency. The intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations on spoof websites, or download malware onto your device by opening a malicious attachment. Grasshopper Bank will never ask you for your name, password, PIN or other account information in an email or text message. If you receive a suspicious email or text message, don't respond or click on any links, or open attachments. Verify the authenticity of any website before making a purchase or donation.