Resources & Support

Frequently Asked Questions

• What is the bank’s policy on cryptocurrency?

  At Grasshopper Bank, cryptocurrency transactions and entities are considered regulated and specialized business activities. To ensure a compliant and sustainable banking relationship for all our clients, regulated and specialized business activities may require a tailored due diligence process. If your business operates in a regulated or specialized vertical, our team will partner with you to gather the necessary information and documentation, such as applicable licenses or registrations, both during onboarding and throughout our relationship.

  For more information, please refer to our Regulated & Specialized Activities Guidelines.

• What activities are defined regulated and specialized?

  At Grasshopper Bank, we welcome innovators across a diverse range of industries. We understand that your business may operate in a field with specific rules or unique needs, and we’re here to support you. For more information, please refer to our Prohibited & Restricted Activities Guidelines.

  If you’re unsure whether your business or activities are permitted, please contact Client Services.

• Can I withdraw money from an ATM?

  One of the many benefits of choosing an Innovator Business Checking Account at Grasshopper Bank is that you can enjoy the benefit of fee-free withdrawals at 37,000+ MoneyPass and 8,500+ SUM ATMs nationwide. For as hard as you work for your money, you shouldn’t have to throw it away on surcharge fees, so be sure to utilize the ATM locators to find one nearest you.

  When in doubt, just look for the bright red SUM or MoneyPass logo displayed on a sign or ATM screen to avoid paying a surcharge. Additional third-party ATM fees may vary by ATM operator.

  For full terms and conditions, please refer to our Master Service Agreement.

• Do you integrate with Zelle?

  At this time, we do not support Zelle as an integration. However, we have partnered with Plaid to provide our clients with a safe way to connect their checking accounts to other modern payment apps within their network.

• Is Grasshopper Bank FDIC Insured?

  Grasshopper Bank is a member of the FDIC, which means your deposits are insured up to $250,000.

  Our sound banking practices along with enhanced security features, such as dual control and multi-factor authentication, also help to ensure your account is secure.

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