Fraud Protection: Our Multi-Layered Approach to Debit Card Security

In today’s fast-paced digital world, protecting your financial assets is more important than ever. Debit card fraud remains one of the most common ways for fraudsters to access your funds, whether by using a stolen physical card or leveraging your card details for unauthorized online purchases. At Grasshopper, we take your security seriously and employ multiple strategies to safeguard your personal information, debit card, and funds.

Kaylee Sandberg Fraud Strategy & Operations Manager

December 30, 2024

Proactive Debit Card Transaction Monitoring: Grasshopper partners with a trusted third-party transaction monitoring team to ensure round-the-clock oversight of your debit card activity. This system is designed to detect any transactions that appear suspicious or fraudulent. If such activity is identified, we take immediate action to decline the transaction, freeze your debit card, and notify you immediately via an alert, allowing you to confirm or deny the transaction in question. This proactive approach minimizes the risk of unauthorized access to your funds and ensures a swift response to potential threats.
Control at Your Fingertips with Card Lock/Unlock: Losing a card or fearing misuse can be stressful. That’s why our mobile app empowers you with the ability to lock and unlock your debit card instantly. Whether your card is misplaced, stolen, or you simply want added peace of mind, you can take control with just a few taps.

The Grasshopper Business Debit Card

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Digital Card Controls

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Daily Spend & ATM Limits: To limit your exposure in the event your card is compromised, we implement daily spend and ATM withdrawal limits. These restrictions act as an added layer of protection, ensuring that even if a fraudster gains access to your card, the impact on your funds is minimized.
Customizable Transaction Alerts & Push Notifications: Stay informed and in control with transaction alerts and push notifications. Through online or mobile banking, you can set up customized alerts for specific transaction types or thresholds. These real-time updates help you detect unauthorized activity quickly, monitor your outgoing and incoming transactions, and maintain full visibility of your debit card activity. By staying one step ahead, you can reduce the risk of fraud and ensure that you’re always in the loop when it comes to your financial health.

Your Security, Our Priority

At Grasshopper, your trust is our greatest asset. That’s why we’ve implemented these robust safety measures to protect your debit card and funds from potential threats. With advanced monitoring, intuitive tools, and proactive safeguards, you can feel confident that your financial well-being is in good hands.

Kaylee Sandberg

Kaylee is currently the Fraud Manager at Grasshopper Bank. From implementing industry leading technology to building a high-powered team of investigators, it is her job to keep both the bank and its clients safe from would-be fraudsters. With over 10 years of experience across fintechs and Fortune 500 banks, including Varo and Goldman Sachs, Kaylee ensures that Grasshopper can protect its clients while offering award-winning digital banking solutions. An avid traveler and foodie, when not at work Kaylee can be found exploring countries around the world or simply spending time with her dog Eli at her home in Dallas, Texas.