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Frequently Asked Questions

• What is the bank’s routing number?

  The routing number you use depends on the specific account or service you have with us or one of our fintech partners. Banks may use multiple routing numbers to streamline transactions for different purposes, geographic regions, or, in our case, different technology partners and platforms. This allows us to efficiently route payments for our direct clients as well as for the customers of our various fintech partners.

  For Direct Business Banking & Commercial Clients:

  • ABA Routing Number: 026015024
  • This routing number is used for all our direct business and commercial banking clients. It is also the routing number for fintech clients whose programs are powered by Treasury Prime. For more information, click here. 

  For Fintech Programs Powered by Increase:

  • Routing Number: 026015244
  • Fintech clients whose programs are powered by our API-middleware, Increase, must use this separate routing number. For more information, click here.

  If you see our bank name associated with a financial service you’re using, it is likely because we are the partner bank providing the underlying, FDIC-insured banking services. Always refer to the specific account details provided by the fintech to ensure you are using the correct routing number. For more information, click here.

• Can I deposit cash or checks?

  As a digital-first bank, we provide powerful digital tools to easily deposit checks from your mobile device. We do not offer cash deposits at this time.

  For more information about manual check processing or assistance with mobile check deposit, please reach out to Client Services.

• Can I withdraw money from an ATM?

  One of the many benefits of choosing an Innovator Business Checking Account at Grasshopper Bank is that you can enjoy the benefit of fee-free withdrawals at 37,000+ MoneyPass and 8,500+ SUM ATMs nationwide. For as hard as you work for your money, you shouldn’t have to throw it away on surcharge fees, so be sure to utilize the ATM locators to find one nearest you.

  When in doubt, just look for the bright red SUM or MoneyPass logo displayed on a sign or ATM screen to avoid paying a surcharge. Additional third-party ATM fees may vary by ATM operator.

  For full terms and conditions, please refer to our Master Service Agreement.

• How can I receive a wire transfer?

  Incoming Domestic Wire Instructions

  Use the instructions below to receive an incoming domestic wire transfer.

   

  Beneficiary Bank

  Name: Grasshopper Bank, N.A.

  ABA: 026015024

  Address 1: 261 5th Ave, Suite 610

  Address 2: New York, NY 10016

   

  Beneficiary Name: Recipient’s Name

  Address 1: Recipient’s Address

  Address 2: Recipient’s Address

  Account Number: Recipient’s Account Number

  Originator to Beneficiary: Additional information/memo

   

  Incoming International USD Wire Instructions 

  Use the instructions below to receive incoming international wire transfers in USD only. To receive an international USD wire, an intermediary bank must be used.

  In cases where you are receiving a wire in foreign currency, please refer to the Incoming International FX Wire Instructions.

   

  Intermediary Bank (can be replaced with your Bank’s US Intermediary, if it has one)

  Name: Pacific Coast Bankers’ Bank

  Address 1: 1676 N California Blvd STE 300

  Address 2: Walnut Creek, CA 94596

  SWIFT/BIC (International): PCBBUS66

   

  Beneficiary Bank

  Name: Grasshopper Bank, N.A.

  ABA: 026015024

  Address 1: 261 5th Ave, Suite 610

  Address 2: New York, NY 10016

  FI to FI Reference: GRNOUS33

   

  Beneficiary

  Name: Recipient’s Name

  Address 1:  Recipient’s Address

  Address 2:  Recipient’s Address

  Account Number: Recipient’s Account Number

   

  Originator to Beneficiary:

  Additional information/memo

   

  Incoming International FX Wire Instructions

  Use the instructions below to receive international wire transfers that are sent in foreign currency only. For international FX wires, an intermediary bank must be used.

  In cases where you are receiving an international USD wire, refer to the Incoming International USD Wire Instructions.

   

  Intermediary Bank
  For international FX wires, the intermediary bank is determined by the type of currency. Please refer to our Foreign Currency Wire Instructions for the correct intermediary institution.

   

  Beneficiary Bank

  Name: Pacific Coast Bankers’ Bank

  Address 1: 1676 N California Blvd STE 300

  Address 2: Walnut Creek, CA 94596

  SWIFT/BIC (International): PCBBUS66

   

  Beneficiary

  Name: Grasshopper Bank, N.A.

  Address 1: 261 5th Ave, Suite 610

  Address 2: New York, NY 10016

  Account Number: 026015024

   

  Originator to Beneficiary

  Further Credit To

  Recipient’s Name

  Recipient’s Address

  Recipient’s Account Number

   

  Final credit to the Recipient’s account will be in US Dollars. The amount may vary due to exchange rates and fees charged by the Receiving, Correspondent, and Intermediary Banks.

• What are the cutoff times for transactions?

  The cutoff times displayed below are times that transactions need to be submitted by in order to guarantee same day processing. While we always do our best to adhere to the cutoff times stated below, transactions flagged for additional review may take up to 3 business days to process.

  ACH (SMB/Startup): 4:30PM ET

  ACH (Commercial): 5:30PM ET

  Positive Pay ACH (Commercial): 3:00PM ET

  Positive Pay Check (Commercial): 6:00AM-11:00AM ET

  Bill Pay: 4:30PM ET

  Internal Transfers: 5:00PM ET

  Loan Advances: 3:00PM ET

  Loan Payments: 3:00PM ET

  Mobile Deposit: 4:00PM ET

  Remote Deposit Capture: 5:00PM ET

  Domestic USD Wires: 4:30PM ET

  International USD Wires: 4:30PM ET

  Foreign Currency (FX) Wires: 2:30PM ET

   

  All wires submitted via DocuSign will also be subject to a 2:30PM ET cutoff time.

   

  Incoming Wires

  All incoming wires will be posted until 5:30 pm ET.

   

  Exception Wire Processing

  We understand that sometimes things are beyond your control, so an exception process remains in place for time sensitive wires, which requires notification to Client Services prior to the cutoff times. All wires submitted after the cutoff times will be considered an exception wire and will be released on a best effort basis. If Client Services does not a receive notification, the wire will be processed on the following business day. To guarantee same day wire processing, please follow the guidelines stated above.

   

  Large Wire Processing

  For wires exceeding $10 million, a notification must be sent to Client Services by 3:00PM ET to guarantee same day processing.

   

  External Transfers

  Once an external transfer is submitted, the process can take an estimated 1-3 business days to be credited to the receiving institution. If further information is required to process your transfer, we may reach out for additional verification.

   

• What is the bank’s policy on cryptocurrency?

  At Grasshopper Bank, cryptocurrency transactions and entities are considered regulated and specialized business activities. To ensure a compliant and sustainable banking relationship for all our clients, regulated and specialized business activities may require a tailored due diligence process. If your business operates in a regulated or specialized vertical, our team will partner with you to gather the necessary information and documentation, such as applicable licenses or registrations, both during onboarding and throughout our relationship.

  For more information, please refer to our Regulated & Specialized Activities Guidelines.

• What activities are defined regulated and specialized?

  At Grasshopper Bank, we welcome innovators across a diverse range of industries. We understand that your business may operate in a field with specific rules or unique needs, and we’re here to support you. For more information, please refer to our Prohibited & Restricted Activities Guidelines.

  If you’re unsure whether your business or activities are permitted, please contact Client Services.

• What legal documents do I need to verify my business?

  What documents pertain to your business will vary depending on the business type. Always seek legal counsel if unsure of what documents you need to maintain your business. Below is an non-exhaustive chart of documents different entity types typically have.